REFUND & RETURN POLICY

Last updated January 01, 2023

We hope you are happy with your purchase! However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date.

Please allow at least 30 days from the receipt of your item to process your return. We will notify you when your return has been processed.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Lignin, Inc
Attn: Returns
6324 Linn Ave NE
Albuquerque, NM 87108
United States

Return shipping charges will be paid or reimbursed by us. 

NO REFUNDS

All sales are final. Lignin does not offer any money-back guarantees. Products are eligible for return and exchange if defective or damaged.

For defective or damaged products, please contact us at the contact details below to arrange an exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

505-765-5742

accounts@ligninusa.com